Terms of use

Information, not treatment

The content on this website is for general information and education. It is not mental health or medical advice, diagnosis, or treatment, and it does not replace care from a qualified professional who knows your situation.

Reading the website, sending the contact form, or emailing us does not create a counselor-client relationship. That relationship begins only after we both agree to work together and you complete our intake process.

Not for emergencies

This website and our contact form are not monitored around the clock and are not for emergencies. If you are in crisis or thinking about harming yourself, call or text 988, the Suicide and Crisis Lifeline, or call 911. You can also go to the nearest emergency room.

Who our services are for

Our services are 100% virtual. Because of state licensing rules, clients must be physically located in New York State at the time of each session. Individual therapy is for adults 18 and over.

A service described on this website is not a promise that it is right for you. We confirm whether our services fit your needs after we talk with you.

Fees and service agreements

Our current rates and payment policy are listed on our pricing page, and we confirm them with you directly before services begin. The agreements you accept at that time govern your services, and they take priority over these terms for anything they cover.

Other platforms and websites

Booking, group registration, payment, and video sessions may take place on platforms run by other companies. Your use of those platforms is governed by their own terms and privacy policies.

We link to outside websites, such as crisis resources, for your convenience. We do not control those websites and are not responsible for their content.

Using the website responsibly

When you use this website, you agree not to:

• Send false information, or information about another person without their permission.
• Use the contact form to send spam, advertising, or automated messages.
• Try to break into, overload, or disrupt the website or its servers.
• Copy the website with automated tools, except search engines indexing public pages.
• Use the website for anything unlawful.

Our content

The text, logo, design, and images on this website belong to Choosing Hope Mental Health Counseling PLLC or are used with permission, and they are protected by intellectual property laws. You may view, print, and share pages for personal, non-commercial use, as long as you do not change them and you keep the credit to Choosing Hope. Any other use needs our written permission.

Accuracy and availability

We work to keep the information on this website accurate and current, but we cannot guarantee that it is complete or free of errors. We may change or remove content, or pause the website, at any time.

To the fullest extent the law allows, the website is provided as is and as available, without warranties of any kind.

Limits on liability

To the fullest extent the law allows, Choosing Hope Mental Health Counseling PLLC and Fatima Defilippi are not liable for indirect or consequential damages that result from using, or being unable to use, this website or its information.

This section covers the website only. It does not limit any rights you have as a client, or any duty we owe under professional rules and New York State law.

New York law

These terms are governed by the laws of the State of New York, without regard to conflict of law rules. Any dispute about this website will be handled in the state or federal courts located in New York State, unless the law requires otherwise.

English and Spanish versions

These terms are available in English and Spanish, and we work to keep both versions the same. If they ever differ, the English version controls.

Changes to these terms

We may update these terms. The new version takes effect when we post it on this page with a new date. If you keep using the website after that, you accept the updated terms.

Other terms

If any part of these terms cannot be enforced, the rest still applies. If we do not enforce part of these terms right away, we can still enforce it later.

Questions

If you have questions about these terms, please reach out.